English

Effective Date

23 July 2026

1. Controller

This Privacy Policy applies to Shadow Chauffeur & Limousines, a trading name of SCL Executive Transfers e.U., Voltagasse 43/9/5, 1210 Vienna, Austria. Email: Concierge@shadowchauffeur.com Phone: +43 678 1228095.

2. General

We process personal data only in accordance with the EU General Data Protection Regulation (GDPR) and applicable Austrian law.

3. Data We Collect

Name, email address, telephone number, billing information, pickup and drop-off addresses, flight or train details, passenger information, booking details, IP address, browser/device information and communications with us.

4. Purpose of Processing

To respond to enquiries, process bookings, provide chauffeur services, process payments, comply with legal obligations, improve our website and prevent fraud.

5. Legal Basis

Processing is based on Art. 6(1)(a), (b), (c) and (f) GDPR depending on the purpose.

6. Payments

Payments may be processed through Stripe or other authorised payment providers. Payment information is processed directly by the payment provider according to its privacy policy.

7. Cookies

Our website uses essential and optional cookies. Optional cookies are used only where required consent has been obtained.

8. Google Services

We may use Google Maps, Google Analytics and Google Ads. These services may process IP addresses and other technical data. Please refer to Google’s Privacy Policy.

9. Meta

If enabled, Meta Pixel may be used to measure advertising performance.

10. WhatsApp & Email

If you contact us by WhatsApp, telephone or email, your information will be processed solely for communication and booking purposes.

11. Data Sharing

Personal data is shared only where necessary with payment providers, IT providers, accountants, legal advisers or authorities where legally required.

12. Retention

Booking and accounting records are retained in accordance with Austrian legal retention periods, generally up to seven years unless longer retention is legally required.

13. Your Rights

You have the right to access, rectify, erase, restrict processing, object, data portability and withdraw consent where applicable. You may also lodge a complaint with the Austrian Data Protection Authority.

14. Contact

SCL Executive Transfers e.U.
Voltagasse 43/9/5, 1210 Vienna
Email: Concierge@shadowchauffeur.com
Phone: +43 678 1228095